Cognizable and non-cognizable: the distinction that governs everything
A cognizable offence is one in which the police can register a case and investigate without the Magistrate’s permission: theft, hurt, cheating, criminal breach of trust, and most serious offences. In a non-cognizable offence, the station records a Community Service Register entry and the complainant must approach the Magistrate for permission to investigate.
A great many disputes at the station counter come down to the police treating a cognizable complaint as non-cognizable. Whether the facts you set out disclose a cognizable offence depends on how the complaint is drafted, which is exactly why the drafting is worth doing carefully.
Zero FIR, e-FIR, and the escalation route
If the offence took place outside that station’s jurisdiction, the station must still register a Zero FIR and transfer it to the correct station. Being told to go to another area is not a lawful refusal.
What to include in the complaint
Dates, times, places, the sequence of events, the names and descriptions of those involved, the specific loss or injury, and a list of any documents, messages or witnesses. Vague narratives invite non-registration; a specific chronology is much harder to turn away.
We also advise clients on what not to include. An emotional account that mixes years of grievance with the actual offence makes it easy for a station to treat the matter as a family or civil dispute.